Fax setup troubleshooting
This section contains fax setup troubleshooting information for the HP all-in-one. If your
HP all-in-one is not set up properly for faxing, you might experience problems when
sending faxes, receiving faxes, or both.
Tip
This section contains only setup-related troubleshooting. For additional fax
troubleshooting topics, such as problems with your printouts or slow fax reception,
see the onscreen Troubleshooting Help that came with your HP Image Zone
software.
If you are having faxing problems, you can print a fax test report to check the status of
your HP all-in-one. The test will fail if your HP all-in-one is not set up properly for faxing.
Perform this test after you have completed setting up your HP all-in-one for faxing.
To test your fax setup
1
Press
Setup
.
2
Press
6
, and then press
5
.
This displays the
Tools
menu and then selects
Run Fax Test
.
The HP all-in-one displays the status of the test on the color graphics display and
prints a report.
3
Review the report.
–
If the test passes and you are still having problems faxing, check the fax
settings listed in the report to verify the settings are correct. A blank or
incorrect fax setting can cause faxing problems.
–
If the test fails, review the report for information on how to fix any problems
found. For more information, you can also see the next section,
The fax test
failed
.
4
Press
OK
to return to the
Setup Menu
.
Chapter 16
178
HP Officejet 7300/7400 series all-in-one
Troubleshooting
information
If you are still experiencing faxing problems, continue with the following sections for
more troubleshooting help.