Prepare your HP all-in-one for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are requested to
send your HP all-in-one in for service, remove the print cartridges and pack the HP all-in-one in the
original packing materials to avoid further damage. You can remove print cartridges from your
HP all-in-one whether it is turning on or not. Retain the power cord and control panel overlay in
case the HP all-in-one needs to be replaced.
This section provides instructions on how to remove print cartridges from a functional HP all-in-
one, remove print cartridges from a non-functional HP all-in-one, and remove the control panel
overlay and pack your HP all-in-one.
Note
This information does not apply to customers in Japan. For information on service options in
Japan, see
HP Quick Exchange Service (Japan)
.